Privacy Policy
Privacy Policy
1. Introduction
At Truly Villa, we are committed to protecting the privacy and personal information of our guests, owners/partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our website and any related services.
2. Information We Collect
We may collect the following types of information:
2.1. Personal Information
- Booking Details: Name, email address, phone number, payment information, and any other information provided during the booking process.
- Account Information: If you create an account with us, we may collect your username, password, and profile details.
- Communication Data: Information you provide when contacting us, such as inquiries, feedback, and correspondence.
2.2. Non-Personal Information
- Technical Data: Information about your device, browsing actions, and patterns. This may include your IP address, browser type, operating system, and referring website.
- Usage Data: Information about how you use our website and services, such as the pages you visit, the time spent on those pages, and the links you click.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Bookings: To manage and confirm your reservations, process payments, and provide you with booking-related services.
- To Improve Our Services: To analyze usage trends, monitor and improve the performance of our website, and enhance the user experience.
- To Communicate with You: To respond to your inquiries, provide customer support, and send important updates and notifications.
- For Marketing Purposes: To send you promotional offers, newsletters, and other marketing communications (only if you have opted-in to receive such communications).
- To Ensure Security: To protect against fraudulent activities, unauthorized access, and other security threats.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies and individuals who assist us in operating our website, processing payments, or providing other services necessary to fulfill our obligations to you.
- Legal Requirements: If required by law or in response to legal processes, we may disclose your information to comply with legal obligations, protect our rights, or defend against legal claims.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner as part of the transaction.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device. You can control the use of cookies through your browser settings, but disabling them may affect the functionality of our website.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal obligations.
- Objection: You can object to the processing of your personal information under certain circumstances.
- Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
To exercise any of these rights, please contact us using the information provided in the “Contact Information” section below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and the “Last Updated” date will be revised accordingly. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.
