Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to Truly Villa! These Terms and Conditions (“Terms”) govern the rental of our villa(s) and our services related to listing and managing other villas. By booking a stay or listing a villa through Truly Villa, you agree to abide by these Terms.

2. Definitions

• “Company” refers to Truly Villa.
• “Guest” refers to the individual or entity booking a stay at any of our villas.
• “Owner/Partner” refers to the individual or entity listing their villa(s) through Truly Villa.
• “Property” refers to any villa listed or rented through Truly Villa.

3. Booking and Payments

• Booking Confirmation: Bookings are confirmed upon receipt of the full payment or a specified deposit. A booking confirmation email will be sent to the Guest.
• Payment Terms: Payment is required as per the booking agreement. Any balance must be cleared before check-in. Failure to do so may result in cancellation.
• Security Deposit: A security deposit may be required at check-in, refundable upon satisfactory inspection of the Property post-stay.

4. Cancellations and Refunds

• Guest Cancellations: Cancellations made within a specified period before the check-in date may incur a cancellation fee. Refunds will be processed as per the cancellation policy stated at the time of booking.
• Company Cancellations: In rare cases, Truly Villa may need to cancel a booking due to unforeseen circumstances. In such cases, a full refund will be provided, or an alternative accommodation option will be offered.

5. Check-In and Check-Out

• Check-In: Check-in times are as specified in the booking confirmation. Early check-in requests may be accommodated subject to availability.
• Check-Out: Guests must vacate the Property by the designated check-out time. Late check-out may incur additional charges.
• Keys: Loss of keys will result in a replacement fee, deducted from the security deposit or charged separately.

6. Guest Responsibilities

• Property Use: Guests agree to use the Property responsibly and not engage in illegal activities. Noise levels must be kept to a minimum to avoid disturbing neighbors.
• Damages: Guests are responsible for any damage caused to the Property during their stay. Costs for repair or replacement will be deducted from the security deposit.
• Occupancy: The number of occupants must not exceed the maximum capacity stated at the time of booking. Extra guests may incur additional charges.

7. Owner/Partner Responsibilities

• Listing Accuracy: Owners/Partners must ensure that all information provided about their Property is accurate and up-to-date. Misrepresentation may lead to removal from the Truly Villa platform.
• Maintenance: Owners/Partners are responsible for maintaining the Property in good condition. Any issues affecting the guest experience must be addressed promptly.
• Commission: Truly Villa will charge a commission for each booking made through our platform, as agreed upon in the listing contract.

8. Liability

• Guest Liability: Guests are responsible for their own safety and the safety of their belongings during their stay. Truly Villa is not liable for any accidents, injuries, or loss of personal property.
• Owner/Partner Liability: Owners/Partners are responsible for ensuring that their Property meets all safety and legal requirements. Truly Villa is not liable for any claims arising from the condition or operation of the listed Property.

9. Privacy Policy

Truly Villa respects your privacy. Any personal information collected during the booking process or listing registration will be handled in accordance with our Privacy Policy.

10. Dispute Resolution

Any disputes arising from these Terms will be resolved through negotiation in good faith. If a resolution cannot be reached, the matter may be referred to arbitration or court jurisdiction as applicable.

11. Changes to Terms

Truly Villa reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after such changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Truly Villa operates. Any legal actions arising from these Terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.